JOB PURPOSE STATEMENT
The purpose of this role is to ensure card management systems, card production systems, hardware and other related card support applications are implemented and supported adequately; in a manner that ensures that customer receives reliable service, their information is secured properly, and Service Level agreements of uptime and performance is attained and always maintained.
The role also involves ensuring delivery of new initiatives and projects that cover any of the supported systems or related areas.
KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)
Applications Development (30%)
Provide Second and third Level technical & application Support for card products family of systems and supporting environments
Facilitate Card application performance tuning, application upgrades, documentation of procedures and overall system optimization to ensure excellent user experience and customer service
Incident / Problem Management (40%)
Resolve any incidents causing interruption of service in the quickest and most effective way possible according
to defined SLA’s.
Ensure availability of 24 hour on-call support and provide remedial actions so as to observe service level agreements with business
Change Management (10%)
Work closely with system vendors, , Tieto, VISA , MasterCard,XIT,NCR etc. for escalations and system upgrades to ensure compliance with dynamic regulatory requirements
IT Governance and Security (10%)
Key systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured
Business Continuity Management (10%)
Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to Card Systems). Test and Document Disaster Recovery Procedures
JOB SPECIFICATIONS
Academic and Desired work experience:
A Bachelor’s degree in Computer Science, Information Technology or related field.
Minimum 3 years’ practical proven experience in installation, setup, support and troubleshooting of any CMS Application across all layers. Preference given to Tieto, XInfotech and CyberSource. Experience in supporting core banking system, will also be an added advantage.
Proven experience in supporting banking channels
Proven experience in SQL Scripting
Proven experience in systems analysis, design, implementation and support
Working knowledge of Card Industry Security Standard – PCI-DSS
Proven knowledge of banking operations, operations in business units and business impact analysis
A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.
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