To deliver pre-sales technical assistance to clients as well as the sales, proposal, and commercial teams, this role involves analyzing client requirements and crafting fully optimized technical and commercial solutions from start to finish. Responsibilities include verifying technical, capacity, and inventory feasibility to align with service level agreements, project timelines, and budget constraints.
The position reports directly to the Capacity Planning Manager, providing support in strategic planning and operational efficiency initiatives. This role involves collaborating closely with senior management to assess resource allocation, forecast demand, and optimize production schedules. Key responsibilities include analyzing utilization metrics, identifying capacity constraints, and recommending solutions to enhance throughput while reducing inefficiencies. Additionally, the role requires maintaining accurate data models, generating performance reports, and ensuring alignment with organizational goals. Strong analytical, communication, and project management skills are essential to drive continuous improvement and support data-driven decision-making.
Oversee key responsibilities encompassing strategic planning, operational execution, and team leadership to drive organizational objectives forward. Facilitate cross-functional collaboration while ensuring alignment with company policies and industry standards. Develop and implement effective policies, procedures, and performance metrics to optimize productivity and foster a culture of continuous improvement. Provide guidance and mentorship to team members, supporting their professional growth and development within the framework of established goals. Monitor progress through regular evaluations and reporting, identifying opportunities for enhancement and delivering actionable insights to senior leadership. Maintain compliance with regulatory requirements and uphold the highest standards of ethical conduct in all business operations.
Deliver comprehensive technical guidance during the pre-sales phase to facilitate seamless sales execution and efficient provisioning workflows.
Develop and implement technical solutions, encompassing both internal and client-facing documentation, ensuring clarity and precision in all deliverables.
Analyze potential solution-related concerns, issues, and contractual challenges, then develop and implement effective mitigation strategies to address them proactively.
Craft detailed technical product descriptions, design comprehensive system architectures, and prepare thorough documentation outlining functionalities.
Formulate, establish, and execute policies, procedures, and frameworks to govern solution planning and design activities.
Assist in the creation and advancement of innovative products, contributing to the full product development lifecycle from conceptualization through to launch. Collaborate with cross-functional teams to refine ideas, conduct market research, and translate customer insights into actionable product specifications. Evaluate technical feasibility, assess design alternatives, and support prototyping efforts to ensure timely and successful product introductions.
Collaborate closely with cross-functional teams to develop tailored, comprehensive solutions, emphasizing technical proficiency, efficient fulfillment, robust assurance, and accurate billing.
Enhance the effectiveness and productivity of solution development processes to optimize performance and reduce time-to-delivery.
Create ad hoc reports as required to support business needs and decision-making processes.
Assist in generating technical drawings and maintaining associated documentation to ensure accuracy and completeness of project deliverables.
Aid in the review and upkeep of database records and information to ensure accuracy and integrity.
Ensure the accuracy and consistency of data within OSS/BSS systems through active oversight and management, maintaining system integrity at all times.
Bachelor’s degree in a relevant field, such as business administration, finance, or accounting, is required. At least three years of professional experience in a similar role is necessary. Proficiency in financial software and advanced Excel skills are essential. Strong analytical and problem-solving abilities are critical. Excellent communication and teamwork skills are expected. Knowledge of industry regulations and compliance standards is a must. Ability to manage multiple projects and meet deadlines is required. Prior experience in a leadership or supervisory capacity is preferred.
A bachelor’s degree or its equivalent in a relevant discipline is required.
Seeking candidates with at least three years of relevant professional experience and a proven track record of success in the field. Strong analytical, communication, and problem-solving skills are essential, along with proficiency in industry-specific software and tools. The ideal applicant will demonstrate adaptability, attention to detail, and the ability to work independently as well as collaboratively in a fast-paced environment. A degree in a related discipline or equivalent professional qualifications is required.
Seeking candidates with a minimum of eight years of technical expertise in the telecommunications sector, including at least five years in a solutions architect capacity or an equivalent role.
Professionals should demonstrate in-depth expertise in service delivery, sales support, network infrastructure, and operations support, among other relevant areas.
Intermediate proficiency in Transmission technologies, including DWDM, OTN, and SDH, as well as IP services such as peering, IP Transit, and Layer 2/3 offerings, is required. Additionally, familiarity with Fiber, Colocation, and Subsea networks is expected.
Proven expertise in Geographic Information Systems (GIS) is essential, alongside extensive hands-on experience in the field.
Professionals should possess demonstrated expertise in the complete product and technology development lifecycle, covering technical product development, fulfillment processes, assurance protocols, and billing methodologies.
Demonstrates exceptional proficiency in crafting solution alternatives while thoroughly analyzing all associated impacts and expenditures to determine the most viable recommendation.
Demonstrated proficiency in both written and verbal communication, substantiated by a strong track record of professional achievements and relevant experience.
Seasoned professional with advanced proficiency in Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, demonstrating expertise across these core applications to deliver precise, efficient, and visually compelling documentation and presentations.
Exceptional verbal and written communication skills, coupled with a talent for distilling complex project details into clear, concise insights, are essential. Proven capability to tailor and convey key information effectively ensures alignment and understanding across all organizational levels.
Capable of effectively balancing competing priorities, providing clear guidance, and resolving challenges within a dynamic and high-pressure setting.
Available to work flexible hours, including evenings and weekends, to ensure exceptional client support beyond conventional business hours.
Seeking candidates with a minimum of three years of hands-on experience in a related field, preferably with a proven track record in project management or technical operations. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Excellent communication skills are required to collaborate effectively with cross-functional teams and stakeholders. Familiarity with regulatory compliance and quality assurance standards is highly desirable. A bachelor’s degree in a relevant discipline is preferred, though equivalent professional experience may be considered.
Experienced professionals with a background in network engineering, specifically in the design and planning of Transmission or IP networks, are sought.
Experienced in crafting sophisticated, intricate systems and delivering innovative solutions with a consistent history of success.
Understanding of the competitive environment surrounding connectivity solutions, including both product and service portfolios, is required.
Attributes
Dedicated to fostering meaningful client connections and cultivating strong, long-lasting professional relationships, the ideal candidate will excel in interpersonal interactions and prioritize client satisfaction as a key driver of success.
Demonstrates unwavering integrity, honesty, and adherence to the highest ethical standards in all professional interactions and decision-making processes.
Boundless enthusiasm, a strong commitment, and adaptability are essential qualities for this role. The ideal candidate must exhibit a high level of enthusiasm, dedication, and flexibility to thrive in this dynamic position.
Our commitment to personnel excellence is unwavering, emphasizing the highest standards of professionalism, precision, and meticulous attention to detail in all tasks.
Through collaborative efforts and strategic partnerships, outstanding results are achieved, emphasizing the importance of teamwork in driving success.
Requires excellent analytical abilities to gather, synthesize, and derive insights from diverse data sets.
Proven ability in English communication coupled with a strong interpersonal skill set, enabling effective engagement with diverse individuals.
Proven expertise in network diagnostics, with a strong ability to identify, analyze, and resolve complex network issues efficiently. Demonstrated proficiency in utilizing advanced diagnostic tools and methodologies to troubleshoot connectivity problems, performance bottlenecks, and security vulnerabilities.
Qualifications
BA/BSc/HND
Experience Required
8 years
