Overall purpose of the role:
The Information Management Coordinator is part of the Country Office support services team and provides support to the Kenya program field operations by training & advice, compliance control, and providing technical support to Kenya Program team for IT related issues. Additionally, the coordinator will conduct technical assessments during the recruitment of IT staff for both field and Country Office positions. The incumbent will be instrumental in elevating the capabilities of the Kenya program’s Information Management Office, establishing a Centre of Excellence for IT, and providing comprehensive support to end users.
Duties & Responsibilities:
Help Desk
Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
Troubleshoot/diagnose problems and react accordingly
Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
Liaise with Regional IT Office on IT equipment that need repair/replacement
Prepare an inventory schedule of all IT equipment and software in use
Carry out simple and brief, on the job training for staff as required.
Manage system resources
Carry out computer audit trails
Perform general repairs on some IT equipment and peripherals as needed
Database, Networking, Internet
Monitor company WAN for problems
Troubleshoot internet issues in liaison with the relevant ISP
Install all new hardware, systems, and software for networks
Install, configure, and maintain network services, equipment and devices.
Support administration of servers and server clusters located at the Kenya Program offices
Plan and support network and computing infrastructure
Perform troubleshooting analysis of servers, workstations and associated systems
Document network problems and resolution for future reference
Monitor system performance and implement performance tuning
Oversee software and network security
Monitor bandwidth utilization amongst the users
Backup, Antivirus & Security
Perform backups as scheduled and ensure data integrity
Configure and update antivirus
Manage user accounts, permissions, email, and anti-virus, anti-spam
Maintain system backups
Continually perform preventative maintenance
Assist with system upgrades and rollouts
Support to end users & Reporting
Perform preventive maintenance
Train the users on basic IT skills and Dynamics 365
Ensure proper management, continuity and proper resource utilization of project resources
Prepare a comprehensive monthly report of the IT occurrences to the Head of support services
Analysis of communication bills and implement the necessary controls in the Kenya Program offices
Perform any other IT related assignment allocated within the Kenya Program teams
Experience and technical competencies:
At least 5-years work experience working in an IT support environment in relevant field INGO or other agencies experience in Information Management.
This position will require a demonstrated ability to achieve results in a demanding and fast paced environment.
Knowledge of and competence in Microsoft operating system and office suite
High level of hardware/software remote trouble shooting experience & quick in learning new systems
Able to work under harsh and extreme conditions, good judgment and problem-solving skills
Demonstrate a customer-focused, motivated and pro-active approach to work
Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.
Proven ability to prioritize tasks, meet deadlines and work with limited supervision.
Excellent interpersonal skills & demonstrated ability to establish effective working relations between programs & support
Ability to travel regularly within the Kenya Program field locations to support and monitor IT operations on the ground Problem solving and conflict resolution skills.
Education
Bachelor’s degree in Information Technology or other related field from a recognized institution
Cisco network certifications
Microsoft certifications preferred
Language:
Excellent Communication skills in English and Swahili required
Key stakeholders: Internal & External
DRC staff members in CO & RO; MIS officers in the field offices
Service providers
Suppliers
Apply via :
job.drc.ngo
