The role
Manages a remote team within the Global Clinical Supplies PMO department and effectively oversees projects to ensure compliance with established policies, procedures, and regulations. Serves as a point of escalation for department related issues and concerns. Interacts with both internal and external management level peers to resolve day to day challenges and issues. Develops process improvements and makes recommendations in workload organization of the department by focusing on end results using metrics and key performance indicators to manages performance.
A day in the life:
Line manager of staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counselling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
Identifies training needs for staff to ensure appropriate customer service/communications and compliance.
Sets goals for team based on departmental objectives and performance.
Monitors and validates metrics and weekly/monthly reports for assigned group.
Makes strategy recommendations at Departmental, Project, and Team Meetings.
Ensures the effective resource and utilization management of staff to meet departmental targets set by senior leadership.
Provides functional updates to senior leadership in a collaborative cross functional environment to support departmental targets.
Keys to success
Education and Experience:
Bachelor’s degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years)
1+ year of leadership responsibility
Knowledge, Skills and Abilities:
Strong supervisory and people management skills
Strong analytical, organizational and planning skills
Excellent interpersonal, problem solving and decision making skills
Good computer skills including Microsoft Office suite
Solid interpersonal skills both written and verbal, including strong command of English language
Ability to work under pressure
Solid understanding of the overall clinical supplies operations, legislation and standard processes
Ability to motivate and integrate teams and guide/mentor team members
Solid negotiation and multi-tasking skills
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