Job Responsibilities
Manage large amounts of incoming calls in a timely manner
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
Identify and assess customers’ needs to achieve satisfaction.
Meet personal/team qualitative and quantitative targets
Take the extra mile to engage customers.
Job Requirements
B.Sc or Diploma in any relevant field. A Diploma or B.Sc in Customer care/ marketing/administration/ Public Relations /Communication is an added advantage.
Strong listening skills are also required to perform this role.
Very articulate with fluent English and Swahili.
Must have good interpersonal skills to always enable an easy flow with customers.
Patient, attention to detail, fast learner, committed, able to follow instructions, can work quickly and accurately under pressure.
Should have Planning and organising skills.
Customer Focused, result-oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.
Students (in relevant field) due for attachment will also be considered.
A commitment to completing the 3 months internship program.
Should be based in Mombasa.
Critical Application Details:
The internship is for a fixed period of three months without extension.
Applications close on Friday 7th June 2024.
For current students, A Letter from your institution is required indicating you are a student and/or require internship as part of requirement for course completion.
Attach a Copy of National Identity Card.
Interested and qualified candidates should forward their CV to: jobs@fitinternet.co.ke using the position as subject of email.
Apply via :
jobs@fitinternet.co.ke
