Job Description
Customer Experience Officers are required to:
Have a direct day to day interaction with customers
Proactively call customers to check satisfaction level. Monitor issues raised from the proactive calls and ensure the issues are closed.
Work with internal partners to obtain answers/solutions to clients’ queries
Act as the advocate and impetus for process improvements within the bank.
Engage business partners in a team effort to focus on issues and opportunities that further differentiate the bank as an excellent service provider in the view of our clients
Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities
Manage a portfolio of client relationships and ensures clients are satisfied with and trained on the bank products and services
Channel customer feedback to unit heads and relationship managers as well as identify sensitive customer issues and escalate the same in line with the escalation process.
Identify cross sale opportunities for customers and implement the sales as well as position our products to customers.
Qualifications
Successful candidates should have/be;
Excellent communication skills: verbal and written (experience in business/financial environment)
Fluent in French; verbal and written (must requirement)
Client focused – (Meet and exceed expectations)
1st Class Honours, 2nd Class Upper Degree or GPA of 3.4 and above
Apply via :
jobs.smartrecruiters.com
