Job Description
A 3-Star Beach Resort Hotel in Bamburi, Mombasa County is looking for Assistant General Manager. He / She will be assisting the Hotel’s General Manager in all aspects of operations at the hotel, day-to-day staff management and guests, thereby responsible for managing the Hotel’s management team and overall hotel targets to deliver an excellent Guest experience.
Job Responsibilities
Ensuring highest standards of professional service to customers/guests.
Designing and developing day-to-day operational strategies and functions of the hotel to ensure total guest satisfaction.
Ensuring that the annual budget approved by the Management is met through increased revenue, cost control measures and setting of targets to the staff.
Ensuring the hotel capacity is at 100% by closely monitoring the hotels business reports on a daily basis and take decisions accordingly.
Maintaining and managing the hotel equipment, infrastructure, inventories, and other facilities efficiently and advising the Directors and Management on the same.
Ensuring optimal staffing, maintaining updated staff records and staff discipline, motivating and mentoring the hotel staff.
Ensuring full compliance to the hotel operating controls, policies, procedures and service standards.
Handling customers’ complaints, and oversee the service recovery procedures.
Managing on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Maximizing room yield and the hotel revenue through innovative sales practices and yield management programs.
Liaising with the external stakeholders.
Ensuring the Gym and swimming pool are in order and the equipment are well and running.
Preparing monthly financial report for the Directors and Management.
Other Requirements
Must have a Bachelor or Diploma in Hospitality Management.
Diploma or Certificate in Business field is desirable, especially in Business Management or Administration, Human Resource Management, Sales & Marketing.
Minimum 5 years’ experience as an Assistant General Manager or Senior Supervisor in a three-star hotel and above.
Strong general management, staff management and demonstrated leadership skills.
Excellent problem-solving, analytical, and critical thinking skills.
Strong report writing skills.
Apply via :
www.racg.co.ke
