Job Purpose;
The main role will be to oversee the debt management process, debtor’s portfolio and ensure all collection targets are adhered to.
Main Tasks and Responsibilities
Monthly collection process audits to ensure appropriate communication across are always adhered to.
Monitoring the performance of loans and advances and preparing, analyzing portfolio performance reports for management decisions
Initiate appropriate control processes and innovation in collections and recoveries to ensure increased output and mitigation of high risk accounts.
Preparing daily activity and performance reports for the team and reporting to the management
Managing flow of work including preparing work plans, managing drop calls, file pools and messages
Manage team resources to ensure the team is efficient e.g. airtime management
Conducting monthly performance reviews for the team members
Identify gaps and conduct regular team member training
Skills and Qualifications
Minimum bachelor’s degree from a recognized university
At least 3-5 year experience in Conventional loans
Working knowledge of MS office
Should have experience in debt collection
NOTE: Additional duties may and will be allocated on a need basis
Apply via :
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