Responsibilities
Reporting to the Head of Operations, the Associate – IT & Digitization drives the use of technology at the Institute, develops and maintains IT standards and policies, and provides technology support and solutions to meet the needs of the organization. The Associate will manage the overall technology infrastructure for all campuses including planning, implementation and management of the software applications and hardware infrastructure that support operations. The Associate will coordinate all systems administration including: general computer support; upgrades; software installations; license management; server set up and management; cloud management; network and printer support; deployment of equipment; management of inventories; end user support. S/he will also be in charge of providing user training on common business applications and use of the Group ICT systems. Finally, the Associate may also be responsible for leading various IT capacity-building and digitization projects.
Tasks:
develop and enforce IT policy and procedures
fill procedural documentation and prepare relevant reports
lead digitization and capacity-building initiatives as needed, including ERP, LMS, etc.
install and configure computer and other hardware operating systems and applications
ensure and maintain IT security, monitoring and maintaining computer systems and networks
maintain accurate and updated logs of all technology-related assets, information and incidents
help colleagues and students resolve issues, either over the phone or in person
diagnose and troubleshoot individual, system and network problems
ensure good care of all machines and networks by others
coordinate premises moves and expansions, planning related IT infrastructure
assess applications and technology, presenting solution options to various levels of management
recommend migration and procurement for software, hardware and parts as required
set up new users’ accounts and profiles and oversee backup, passwords and permissions
serve as a liaison between internal teams and external suppliers, supervising the latter closely
periodically support web-related functions, such as website programming
maintain high customer service standards for students, faculty and colleagues
respond within agreed time limits to call-outs, managing several open cases at one time
test and evaluate new technology for procurement
conduct electrical safety checks on computer equipment
continuously monitor and improve network infrastructure, safety, stability and security
train colleagues and customers on appropriate policy and practice
backstop the Facilities Team and collaborate with them to ensure excellent service standards
support all other departments and functions as needed
any other tasks assigned
Requirements:
IT-related certification
At least 2 years of IT Support experience, preferably in a busy higher education environment
Detail-oriented, hands-on, self-motivated, authoritative and cheerful demeanor
Strong customer service, Business English and MS Office skills essential
Apply via :
www.linkedin.com
