About the Role
We are looking for a Manager to join our growing Research Operations team, to lead a People Operations sub-team that supports our network of 1,100+ part-time enumerators, or Research Assistants (RA). This is a dynamic role for someone who can apply People Operations expertise in a highly dynamic environment, as our network of Research Assistants is continuously evolving based on project demand around the world.
The Field Operations Manager will be responsible for the entire employee life cycle of our Research Assistant network: sourcing, recruitment, training, performance management and compensation, to ensure that we are able to recruit and retain high performing Research Assistants in the dozens of countries where we execute projects.
S/he will review existing processes and systems related to the Research Assistant employee life cycle, and conduct a data-driven diagnostic to determine areas of highest impact for revisions to current processes. S/he will supervise a team of 2-3 individuals who support different aspects of the RA life cycle.
More specifically, the Field Operations Manager will:
Manage Research Assistant network for high performance and operational excellence, based on established KPIs that reflect Researcher performance, efficiency and prudent financial management of the function
Evaluate the Research Assistant ‘journey’ and identify areas for improvement to drive highest impact for the business
Oversee sourcing and recruitment of Research Assistants, to ensure highest probability of identifying highly qualified candidates likely to retain
Design and implement an improved Research Assistant compensation structure to account for highly variable projects, market-competitive pay rates, and incentives aligned to desired outcomes of quality and timeliness
Maintain up-to-date benchmarks for Research Assistant pay rates
Design and implement learning and development path for Research Assistants, to enhance onboarding, remedial training programs, and additional training for more sophisticated projects or growth paths for Research Assistants
Review Performance Management protocols and identify opportunities to strengthen visibility into differentiated performance and resultant actions
Lead review and revision of existing Research Assistant policy and procedure documents, to ensure consistency and accuracy with current operating models
Identify ways to improve Research Assistant retention, especially of high performing RAs
Support experiments with new staffing models, such as full-time remote, call centers, in-person and others as needed; this includes customized recruitment, onboarding, contracts, training, compensation structures, performance incentives and affiliated workflows.
Liaise with partners in Research Operations to understand key pain points related to Research Assistant network, identify patterns and propose solutions
Draft internal communications (PPT) for RO team meetings, Services meetings, and other presentations as needed to share updates from Research Assistant People Ops team
Supervise a Research Assistant People Ops team of 2-3 individuals
Qualifications
8+ years’ experience in people operations or field team management, ideally in a start-up or fast-paced, global team
Proven success managing high performing teams and coaching
Technical depth in at least one people operations vertical, such as recruitment and onboarding, learning and development, compensation and total rewards, and performance management.
Demonstrated analytical proficiency; proven success conceptualizing, measuring and taking action derived from operational data to make business-driven decisions
Excellent PowerPoint and Excel skills. High levels of comfort with new technology and software (e.g. we use AirTable and Qualtrics extensively and are often testing new platforms).
Superb communication skills, both verbal and written.
Great core skills of problem solving, teamwork, and project management. And great soft skills, plus the understanding that they’re not really “soft” at all
Knowledge and passion about supporting business to tackle global challenges.
Comfort in a fast-paced, entrepreneurial environment; awesome ability to prioritize and manage multiple workstreams; general interest in and orientation to technology
Apply via :
boards.greenhouse.io
