Assistant Casino Manager

Duties and Responsibilities

Technical support – Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disputes and ensure disputes are handled promptly, efficiently and fairly.
Customer Service support – To ensure the customer service team are aware of issue progress.
Defect management – understand when there are issues with the wallet or game launch and be able to raise tickets and requests urgently.
Graphical representation on the website (banners). – responsible for sourcing the assets for the banners to be used during marketing campaigns, promotions or site refreshes.
Games / Provider roadmap curation – be aware of upcoming releases, provider expectations and promotional competitions.
Game Compliance procedures – ensure games are offered compliantly in the jurisdiction they are enabled in. Acquisition of required certifications etc. (IOM and South Africa markets)
Internal Casino enhancements – work closely with the Casino Manager to propose new changes to the Casino platform.
Customer Monitoring – (In partnership with Casino Technical Support Manager) Actively review Customer behaviour and transactions to understand any patterns in potential technical loopholes, cheating.

Qualifications

Casino gaming industry experience – working within the casino sector, specifically the online casino product vertical
Knowledge of Gaming products (casino, virtual, slots etc.)
Strong knowledge of casino games and play, risk management; ability to profile players effectively.
Experience managing email campaigns, including production, copywriting and reporting.
Comfortable working with basic html.
Knowledge in basic computer, internet & software usage.
Knowledge in calculation and Mathematics.

If you are up to the challenge, possess the necessary qualifications and experience; please send your application letter and CV only quoting the job title on the email subject (Assistant Casino Manager) to hr@sportpesa.co.ke by 9th May 2024. Only short-listed candidates will be contacted for interview.

Apply via :

hr@sportpesa.co.ke