Job Description
To take demand from Business customers for any banking matters ranging from product questions to customer account activities as well as any other service requests. Form an accurate assessment and understanding of the demands in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product, segment and legislative parameters.
Qualifications
Minimum Qualifications
Type of Qualification: Degree holder from a recognized University (min – 2nd class upper or equivalent).
Field of Study: Not applicable
Experience Required
Client Coverage
3-4 years
Previous experience in branch banking or contact Centre environment with good understanding of bank processes, policies and products.
Additional Information
Behavioral Competencies:
Adopting Practical Approaches
Articulating Information
Challenging Ideas
Convincing People
Exploring Possibilities
Technical Competencies:
Application & Submission Verification (Business Banking)
Banking Process & Procedures
Client Acceptance & Review
Customer Understanding ( Business Banking)
Processing
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