Job Summary
To provide specialist advice and support in relationship management, enabling the provision of sound claims assessment expertise. Selecting this role has a compensation & benefit impact in Global Alliance Mozambique. Contact Reward for details.
Job Description
Assistant Relationship Manager
The primary objective is to support in the maximisation of sustainable Economic Profit derived from a portfolio of Corporate Customers on both individual and aggregate team basis via Customer Service, effective Business Development and Risk Management including controls and governance.
Key Accountabilities
Customer: Placing the customer at the centre of our business and in every activity, we undertake – 50%
Develop and maintain own contacts with individuals within Customers’ organisation.
Act as principal point of contact in the Relationship Managers’ absence.
Co-ordinate introduction to and from other areas of the Absa Group where appropriate and monitor outcome.
Assist in development of and revision of Customer Relationship Plans.
Monitor Customer Relationship Plans with the Relationship Manager.
Monitor level of Customer service and satisfaction based on Corporate Banking Service standards.
Develop and maintain links with local business community and support Relationship Manager in same activity.
Participate in business development presentations where appropriate.
Conduct research to identify potential new customers and maintain a database.
Arrange and undertake product presentations where appropriate.
Develop and maintain contacts with specialists in other sectors and areas of the Bank and Group.
Monitor leads and update lead tracking systems.
Support set up of products from other areas of the Absa Group.
Attend Corporate Banking team meetings and contribute fully including suggestions on ways to improve customer service.
Update and maintain proper customer information for efficient customer service.
Take up end to end relationship role for a few clients through an assigned portfolio that will be determined from time to time.
Quality: Controls & Governance: 45%
Keep product knowledge up to date for products from other areas of the Absa Group.
Conduct full customer due diligence on customers during on boarding and on a regular basis as per the requirements of the business and compliance teams.
Act as a liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
Collate customer produced financial information and co-ordinate input on the relevant credit systems by the corporate credit team.
Use analysed financial and non-financial information to identify key issues prior to discussion with the Relationship Manager for new and existing business in conjunction with the corporate credit team.
Assist with creation of Credit Applications.
Support the review of facility letters and co-ordinate execution of documentation and drawdown of facilities.
Provide technical input and undertake research for the Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.
Review of refer list and other risk reports.
Attend joint credit and relationship team meetings and contribute fully including suggestions on ways to improve governance and controls on the portfolio.
Help to minimise Operational Risk in delivery of Corporate Banking Products and Services by adhering to the procedures and guidelines within Corporate Banking.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role
Self-Development and others 5%
Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure training and development are accommodated.
Being receptive to feedback and constantly striving to develop new skills and knowledge.
Work to enhance the capacity of the organization by getting the best out of people.
Qualification
Bachelor’s degree
Preferred Experience
Understanding of Banking Products
Sales & Service Work Experience
Knowledge & Skills
Advanced knowledge of Banking
Being creative and flexible in overcoming Customers’ problems and complaints
Owning problems and taking responsibility for solving them.
Being proactive in selling the Bank’s products.
Delivering against expectations and on time.
Focusing on tasks that genuinely add value to the Bank and customers.
Working with a strong sense of quality and efficiency.
Taking the initiative and making suggestions to improve performance.
Application Deadline – 10th May 2024***
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
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