Job Purpose:
The WTS Technician will deliver expert technical support while upholding rigorous quality standards across all Jib franchises, in addition to managing quality audit initiatives and pinpointing opportunities for ongoing enhancement within the franchises’ quality control frameworks, processes, and protocols. This role demands direct engagement, perseverance, and agility to address daily operational challenges and evolving requirements with efficiency and responsiveness.
Oversee and execute a wide range of operational duties to ensure seamless business operations, including managing workflows, coordinating teams, and implementing efficient processes. Responsible for maintaining high standards of productivity, accuracy, and compliance with company policies and industry regulations. Collaborate with cross-functional departments to identify opportunities for improvement, streamline operations, and enhance overall efficiency. Monitor performance metrics and analyze data to generate actionable insights, driving informed decision-making and continuous enhancement of business functions. Develop and enforce standard operating procedures to uphold consistency and reliability in service delivery. Provide leadership and guidance to team members, fostering a culture of accountability, collaboration, and professional growth. Serve as a primary point of contact for internal and external stakeholders, ensuring clear communication and alignment with organizational objectives.
Handle technical service requests from franchises with promptness and thoroughness to ensure efficient resolution.
Install, maintain, and troubleshoot water treatment systems, as well as execute facility upgrades to accommodate these systems.
Implement and sustain operational and quality control processes while guaranteeing that local operators receive essential training.
Maintain compliance with Jib quality standards and regulatory requirements by conducting routine franchise visits and performing thorough quality audits.
Provide assistance to the Jibuti laboratory by aiding in sample collection, as well as conducting root cause analysis and implementing corrective measures.
Maintain precise records of all quality audit programs executed at franchise locations.
Conduct routine evaluations and assessments of quality standards at franchises, while overseeing the enforcement of the Jib Quality Breach Policy.
Conduct comprehensive root cause investigations for any instances of non-conformity, then implement both preventive and corrective measures to ensure continuous adherence to the most stringent quality standards across all franchise operations.
Ensure meticulous documentation of Jib’s quality control processes, procedures, and standards, while actively contributing innovative proposals for enhancements or advancements wherever applicable.
Deliver monthly targets consistently while monitoring progress through mutually agreed Key Performance Indicators (KPIs) to evaluate performance.
Develop, implement, and oversee a comprehensive preventive maintenance program tailored for all franchises across Kenya, ensuring systematic and proactive maintenance strategies are executed. Additionally, supervise and verify the consistent adherence to the established maintenance schedule and protocols.
This role operates with a significant degree of independence and maintains a direct reporting line to the Production & Quality Coordinator.
Providing management support to the Franchisee entails assisting in the oversight and coordination of the operator’s team.
No direct reports are managed by this role.
Seekers of this opportunity must possess a minimum of five years in a relevant field, demonstrating a proven track record of success in similar roles. Candidates should hold a bachelor’s degree in a related discipline or an equivalent combination of education and experience. Familiarity with industry-specific tools, software, or methodologies is essential, as is the ability to adapt to evolving technologies and practices. Strong problem-solving skills and analytical thinking are required to navigate complex challenges effectively. Excellent communication and interpersonal abilities are necessary to collaborate with teams and stakeholders. A commitment to continuous learning and professional development is highly valued.
Minimum qualifications include a minimum of three years of relevant professional experience in a related field. Candidates must possess a bachelor’s degree in a pertinent discipline or an equivalent combination of education and work experience. Strong analytical, problem-solving, and communication skills are essential. Proficiency in relevant software, tools, or methodologies is required. The ability to work independently, manage multiple priorities, and meet deadlines is necessary. Additionally, prior experience in a similar role or industry is preferred.
With a minimum of three years of relevant professional experience, the ideal candidate will bring a wealth of hands-on expertise to the role.
Professional experience in water engineering, water production, or a closely related discipline is required.
Proven expertise in implementing and maintaining rigorous quality assurance protocols is essential. A strong background in monitoring, evaluating, and improving product and process standards is required to ensure compliance with industry regulations and customer expectations.
With a minimum of one to three years of experience in team leadership and small group management, the ideal candidate will have demonstrated success in guiding and overseeing collaborative efforts.
Requires substantial expertise in a relevant field, with a minimum of five years of progressive experience in a comparable role. Proficiency in industry-standard software, methodologies, and best practices is essential. Familiarity with regulatory compliance and emerging trends is highly valued. Excellent problem-solving abilities and adaptability to evolving technological landscapes are critical. Candidates should possess strong communication skills to collaborate effectively across teams and stakeholders.
A minimum of four years of relevant professional experience is required.
Professional experience in water engineering, water production, or a closely related field is required.
Seasoned professionals with a robust background in implementing and overseeing quality assurance protocols are encouraged to apply. Expertise in developing and executing rigorous testing methodologies to identify defects and ensure compliance with established standards is essential. Familiarity with industry-specific quality control tools and techniques, along with a keen eye for detail, will be required to maintain high performance levels and drive continuous improvement initiatives.
Professional experience interfacing with regulatory authorities is required, including the Kenya Bureau of Standards (KEYS), the National Environment Management Authority (FEMA), and the Water Services Regulatory Board (WASTE).
Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint. Strong communication skills with fluency in both written and verbal English. Demonstrated ability to work independently and collaboratively in a fast-paced environment. Familiarity with project management tools such as Asana or Trello preferred. Exceptional organizational skills with meticulous attention to detail. Capable of multitasking and effectively prioritizing tasks to meet deadlines. Experience in data analysis and creating reports using tools like Excel or SQL is a plus.
Demonstrates meticulous attention to detail while possessing a discerning ability to identify both quality deficiencies and opportunities for process enhancements.
Possesses proficiency in utilizing MS Word, Excel, and PowerPoint effectively.
Is proactive, demonstrates strong leadership, and effectively conveys directives with confidence and clarity.
Demonstrates strong initiative, possesses sharp critical thinking skills, and adapts swiftly to resolve challenges independently.
Is resourceful, solution-focused, and demonstrates a proactive approach while maintaining a constructive outlook. Exhibits a commitment to ongoing enhancement with a keen eye for refinement.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
