Job Description:
BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring overall customer satisfaction.
Responsibilities:
Provide exceptional customer service via phone, email, and live chat channels.
Respond promptly to customer inquiries regarding product information, orders, shipping, and returns.
Assist customers with navigating the website, troubleshooting technical issues, and processing online transactions.
Resolve customer complaints and concerns in a professional and efficient manner.
Collaborate with other departments, such as logistics and sales, to address customer needs and inquiries effectively.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Identify and escalate priority issues to the appropriate department or supervisor.
Stay updated on product knowledge and company policies to provide accurate information to customers.
Contribute to a positive and supportive team environment.
Requirements
Bachelor’s degree or equivalent work experience.
Previous experience in customer service, retail, or e-commerce preferred.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using customer service software and other relevant computer applications.
Positive attitude towards correction and learning and unlearning things
Fluency in English and Swahili; additional languages are a plus.
A passion for delivering exceptional customer service and exceeding customer expectations.
This job is no longer accepting applications.
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