Reporting To: ICT Manager
Purpose: Solve organizational information problems and requirements by analyzing requirements; designing computer programs; recommending system controls and protocols
Responsibilities
Assist in the development, testing, and implementation of new and existing computerized business systems with a bias on SAP Business ONE.
Test new systems, features and enhancements; develop and utilize test data in the Test Sandbox and evaluate and report on results.
Developing customized reports per user requirements in related Business Systems.
Assist and provide support to system users, answer user questions, explain system operation and requirements, and serve as a liaison between system users and 3rd party Support vendors in these areas. All new requirements to go through ICT Manager.
Investigate software related issues affecting system performance, troubleshoot and prioritize these issues. Work closely with vendor and technology staff to correct hardware and software issues affecting the various computerized business systems.
Continual License cost monitoring in terms of new license allocations and transformations based on usage (3 months) and requirements
Assist in the preparation of documentation and user support materials and newsletters to assist system users; develop, organize and write user manuals, guides and other documentation.
Develop and prepare training materials and provide support for system user training workshops; present new systems, features, and enhancements; provide one-on-one training as needed.
SAP Upgrade Tests & Mini-project rollouts
Ensure that Change Request Form is filled and signed off for all System Changes driven by Vendor or internal requestors
Participate in related Business Systems Audit in conjunction with Internal Audit department & External Auditors
Backup Restoration Testing of the mentioned systems to be done MONTHLY with sign-off
Perform related duties as assigned by ICT Manager.
Qualifications
Bachelor’s Degree in Computer Information Systems or related
3 Years working experience with SAP Business One & Reporting
Experience Microsoft SQL Server, SuseLinux, SQL Studio
Working knowledge of VMware NetAPP
Ability to plan and prioritize work and ability to work well under pressure.
Optimal organization skills with Microsoft Project & Visio competence.
Great interpersonal skills, presentation acumen & cool under pressure
Excellent work ethics and integrity.
