Job purpose
To prioritize visits to channels with the goal of enhancing retailer awareness and improving SIM and float performance, while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee and execute a comprehensive range of critical duties to ensure operational excellence and organizational success. Implement and maintain efficient processes to streamline workflows, enhance productivity, and uphold high standards of quality. Collaborate across departments to align objectives, foster teamwork, and drive collective achievements. Monitor performance metrics to identify areas for improvement, implement corrective actions, and optimize resource allocation. Ensure compliance with industry regulations, company policies, and best practices to mitigate risks and maintain integrity. Develop and execute strategic plans to achieve short-term and long-term goals while fostering innovation and continuous improvement. Lead cross-functional initiatives, mentor team members, and cultivate a culture of accountability and professional growth.
Effectively oversee the identification and recruitment of Agents, with a focus on mobile money outlets and high-traffic retail stores, ensuring seamless single sign-on (SSO) integration.
Consistently achieve set call rates by conducting regular visits to SOS and Agents as outlined in the agreed route plans (beat plans).
Provide all necessary tools for transactions at SSO and agent outlets and conduct training sessions for SOS and trash Agents on the processes.
Conduct Anti-Money Laundering (AML) training sessions for agents, focusing on compliance with regulatory standards and the implementation of Suspicious Transaction Reporting (STRs). Additionally, provide comprehensive guidance to agents on the Know Your Customer (KYC) process, specifically in relation to the SIM Registration (SIM REG) framework.
Float and stock cover, as well as sales, are monitored to ensure rigorous enforcement of the 1.5x stock rule for agents. Additionally, we verify that SOS maintain sufficient stock levels of SIM cards to support new registrations and activations efficiently.
Develop and enforce merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
Seeking a candidate with a strong academic background and relevant professional experience. The ideal applicant will hold a degree from an accredited institution and possess at least [X] years of hands-on experience in the field. Proficiency in [specific skills or tools] is required, along with a demonstrated ability to [specific task or responsibility]. Strong problem-solving skills, attention to detail, and exceptional communication abilities are essential for success in this role. Familiarity with [industry-specific standards or regulations] is preferred but not mandatory.
A degree in Business, Marketing, or a closely related discipline—either a Diploma or a Bachelor’s—is required.
Experience
With a minimum of one year of practical experience in sales and distribution within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors, you possess a solid foundation in driving revenue and managing client relationships. Your role has equipped you with the ability to identify market opportunities, develop strategic distribution channels, and meet or exceed sales targets consistently.
We seek candidates with a robust skill set encompassing both technical expertise and soft skills, including strong analytical abilities, effective communication, and collaborative teamwork. The ideal applicant should demonstrate proficiency in [specific tools/software, if mentioned] and possess a minimum of [X years] of relevant experience in [industry/field, if applicable]. Key responsibilities include [list major duties], with an emphasis on [specific outcome or process, e.g., “driving process improvements” or “leading cross-functional projects”]. Additional requirements may involve [certifications, licenses, or other qualifications], along with the ability to adapt to dynamic environments and prioritize tasks efficiently.
Demonstrates a strong commitment to understanding and meeting customer needs, ensuring their satisfaction remains a top priority. Actively listens to feedback and addresses concerns promptly to foster trust and long-term relationships. Prioritizes clear communication and delivers solutions tailored to individual requirements, contributing to an exceptional customer experience. Consistently seeks opportunities to enhance service quality and exceed expectations through proactive problem-solving and attention to detail.
Proven ability to influence stakeholders and negotiate effectively is essential for this role. Candidates must demonstrate strong interpersonal skills to build consensus and secure favorable outcomes in diverse business scenarios. The position requires the capacity to persuade others, resolve conflicts, and reach mutually beneficial agreements while maintaining professional relationships.
Establishes and nurtures strategic alliances and collaborative relationships to enhance organizational growth and market presence. Engages with industry leaders, stakeholders, and potential partners to identify synergies and opportunities. Facilitates meaningful connections that drive innovation, expand reach, and strengthen competitive positioning. Ensures alignment with business objectives while fostering trust and mutual value in all interactions.
Analytical thinking is essential for evaluating complex information, identifying key patterns, and deriving meaningful insights to drive informed decision-making. This role requires a systematic approach to problem-solving, enabling the assessment of data, processes, and systems to uncover efficiencies and mitigate risks. Candidates must possess strong conceptual and analytical skills, coupled with the ability to interpret quantitative and qualitative information with precision. Proficiency in logical reasoning and structured analysis is critical for developing actionable strategies and optimizing business performance.
Applicants who fulfill the specified requirements are invited to submit their application letter, expected salary, and a comprehensive CV, including a daytime telephone number, to jobs1@hcsaffiliatesgroup.com. Kindly include “TDR SI AYA TOWN” in the subject line and clearly state your location in the application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
