AR Legal & Disputes Administrator

Description
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.
You would be supporting the Business in Nakuru and or Nairobi branches
Requirements
Vacancy has arisen for AR Legal & Disputes Administrator in our Kenya business, Nairobi branch.
The purpose of this role is to drive dispute resolution, overseeing and coordinating legal and 3rd party agent accounts and performing customer credit checks for new sales.
Your day-to-day responsibilities will include

Ensure all disputes raised by Credit Controllers are analyzed and shared with respective service & branch manager
Manage the dispute file and ensure appropriate escalation and timely resolution of disputes leading to collection
To prepare monthly report that is shared with Managers and follow up on each dispute resolution timely and promptly
Schedule weekly dispute meetings with the service teams to FastTrack resolution of disputes. Analysis of disputes communicating impacts and aging
Disputes root cause analysis with implementation of improved process
Manage the Legal Accounts and liaise with External Collection agencies for conversion and any support required to hasten process
Where appointed to, monitor accounts at legal escalation level alongside AR Manager for appropriate follow up and action
Monthly status reporting of legal files status and liaising directly with Legal on effective outcome between Rentokil, and attending court proceedings
Manage legal fees in line with budget costs and impact to the P&L in line with Budget requirements minimizing Bad Debt Impact
Negotiate payments between the lawyer & Clients on settlements & payment plans
Responsible for any credits loaded on iCabs directly linked to legal accounts
Perform Customer credit checks for any new sales
Responsible for the filing system of all entries processed in AR
Responsible for collating of the Audit requests working directly with Audit team
Oversee the Librarian/Archiving team
Any other duty that may be allocated to you by AR Manager

Do you have what it takes? If you want to be considered for this role you will need:

Diploma or Degree in Business Management or its equivalent
Strong understanding of legal procedures and terminology
Knowledge of relevant laws and regulations
Accounting qualification will be an added advantage
2 years work experience
Proficient in English – written and spoken
Customer Care experience advantageous
Numerical acumen
Computer literate
Integrity/reliability
Strong negotiation skills
Persuasive
Strong ownership & responsiveness
High energy levels (action orientated)
Self confident/assertive/passionate
Problem solving skills/solution driven
Strong demonstration of the values of service, relationships and teamwork
Be self- motivated and display a high energy level
Excellent planning and organisational skills
Team player with a collaborative style
Demonstrates the ability to take the initiative
Highly developed communication skills (written / verbal / non-verbal)
Ability to form strong customer relationships at all levels