What You Will Do:
Handle customer issues (Normal CSR work)
Handling Emergency cases and fault Isolation for the customer
Handle dedicated support
Handle Software Update Management (SUM)
To Be Successful in the Role You Must Have:
Education: Bachelor’s degrees in telecommunication engineering or related university degree.
Min years of experience: 2+ Years
Domain experience: BSS, Charging System
Delivering results & meeting customer expectations
Good Troubleshooting & fault Isolation skills
Delivering results & meeting customer expectations
Presentation & communication skill
Additional Requirements:
Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM.
Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
Very good knowledge in RedHat Linux RHEL.
Good knowledge in VMware hypervisor, Kubernetes & Docker.
Past experience with Ericsson will be preferred.
Linux (bash scripting, installation & networking).
SQL & Oracle DB (is a plus).
The job stage / level will be decided at the final step of offer.
Apply via :
.com
