JOB PURPOSE
The Sales Manager will oversee sales target development and implementation, monitor progress, and adjust strategies to drive revenue while upholding organizational brand standards in trade responses. They’ll collaborate across departments for customer satisfaction, identify training needs, resource requirements, and ensure departmental excellence.
KEY ROLES AND RESPONSIBILITIES:
Develop and implement sales goals and plans to drive revenue and meet established targets.
Monitor progress of sales efforts and adjust strategies when necessary to optimize performance.
Organize Familiarization trips for both local and international agents.
Conduct product training sessions for local tour operators and international agents.
Ensure quality control in responses to trade inquiries as per organizational brand standards.
Maintain and cultivate relationships with current and potential partners to enhance brand loyalty.
Respond to customer inquiries and feedback promptly and professionally.
Track and analyze sales data to identify areas for improvement and opportunities for growth.
Prepare incentive plans and set sales targets to motivate the sales team.
Motivate, coach, and empower the sales team to achieve their full potential.
EDUCATION QUALIFICATION, EXPERIENCE AND SKILLS
A Bachelor’s degree in Sales, Marketing, Business Administration or related field.
At least 5 years of experience in sales management, preferably within the hospitality or tourism industry.
Proven track record of meeting and exceeding sales targets.
Experience in managing and motivating a sales team.
Familiarity with the luxury hospitality sector and the safari industry in Kenya is advantageous.
Experience in developing and implementing sales strategies.
Knowledge of customer relationship management (CRM) systems.
Excellent sales and negotiation skills.
Strong leadership and team management abilities.
Exceptional communication and interpersonal skills
Analytical skills to track and analyze sales data and trends.
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