Key Responsibilities:
Direct Customer Care:
Provide exceptional customer service to clients, addressing inquiries, and ensuring their needs are met promptly and professionally.
Handle escalated client concerns or issues effectively and in a timely manner.
Team Supervision:
Supervise and support a team of 4 customer care agents, an admin assistant, and an office cook, ensuring smooth day-to-day operations.
Conduct regular performance evaluations, provide feedback, and facilitate training and development opportunities.
Patient Scheduling and Coordination:
Coordinate patient scheduling with the clinical team, ensuring efficient utilization of resources and timely appointments.
Onboard dental assistants and direct their work in accordance with clinic protocols and standards.
Operations Management:
Plan, direct, and control all operational activities within the clinical department, ensuring compliance with regulatory requirements and quality standards.
Generate reports on clinic operations, analyzing key performance metrics and identifying areas for improvement.
Administrative Support:
Liaise with the Account, Marketing, and Procurement departments, providing administrative support and facilitating communication between departments.
Assist in procurement activities, maintaining inventory levels, and ensuring timely delivery of supplies.
Qualifications:
Bachelor’s degree in Healthcare Administration, Business Management, or a related experience.
Minimum of 2 years of experience in a dental or medical clinic setting, with demonstrated knowledge of clinic operations and patient care.
Strong leadership and interpersonal skills, with the ability to effectively manage and motivate a diverse team.
Excellent communication and customer service skills, with a focus on building positive relationships with clients and colleagues.
Proficiency in computer applications such as MS Office and experience with clinic management software is desirable.
Ability to prioritize tasks, multitask effectively, and work well under pressure in a fast-paced environment.
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