The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are expected for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to tackle big responsibility and it is important that you can work independently.
What you will do
Handle customer issues (Normal CSR work)
Handling Emergency cases and fault Isolation for the customer
Handle dedicated support & Software Update Management (SUM).
You will bring!
Education: Bachelor’s degrees in telecommunication engineering or related university degree.
Min years of experience: 5+ Years
Domain-experience: BSS, Billing BSCS system
Delivering results & meeting customer expectations
Good Troubleshooting & fault Isolation skills
Presentation & communication skill
Additional Requirements:
Deep knowledge in BSCS including it’s all modules (Rating, Billing, CX, AX, Payment, SOI & Web services)
Very good knowledge in shell scripting, DB SQL.
Solid understanding in Linux System Administration, Oracle administration & networking
Should be able to do tracing/debug analysis for BSCS applications/modules
Knowledge in Java, Virtualization, VMware hypervisor, Kubernetes & Docker
Past experience with Ericsson will be preferred.
Apply via :
.com
