Job Description
Manage day-to-day operations of the restaurant
Handle complaints and make effective service recovery
Ensure standards are being followed in accordance with F&B policies and procedures
Ensure all employees have full product knowledge
Regularly inspect food & beverage quality
Follow established and proper Accounting procedures
Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
Conduct roll plays and ensure employees adhere to grooming standard
Liaise with stewarding on inventory and breakage control
Maintain daily log book maintaining clear and concise information on the operations.
Establish guest database with preference records of regular guests
Schedule employees to maintain Hotel’s service standards within budgeted labour costs
Assign responsibilities to subordinates and conduct regular performance checks
Implement weekly cleaning schedules for operating equipment
Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs
Qualifications
Minimum 2 years of experience in a busy Outlet in a 5* Hotel
Diploma in Food & Beverage or related field
Service focused personality is essential, with an eye for detail
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Ability to focus attention on guest needs, remaining calm and courteous at all times
A motivator & self-starter
Well-presented and professionally groomed at all times
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