Job Summary
To be responsible for overseeing the smooth day-to-day operations at the branch, ensuring quality operations related to sales, approval, disbursement and collection of loans
Job Details
Critical Deliverables /Core Accountabilities and Responsibilities
Formulates and aligns the branch business strategy to the Country’s strategic plan.
Responsible and accountable for the day-to-day running of all branch operations, including managing operational risk and credit risk.
Ensures all internal policies, standards and procedures are adhered to by all branch staff.
Ensures the achievement of the Country’s budgets, portfolio targets and strategic plans
Recommend developing operational policies, procedures, and products and services according to market requirements; stay up to date on relevant market developments and trends.
Ensure world class customer service.
Prepares and submits monthly pay-outs reports to Head Office for budgeting monitoring.
Maintain a positive relationship with relevant stakeholders.
Strong Analytical Skills
Proven Experience in consumer/Deduction at Source solutions
Strong Negotiator with demonstrated ability to close deals
Ability to Establish and implement systems for ensuring timely and efficient follow-up
Understanding of the market and demonstrated ability to convert the knowledge into business.
Fostering Clients Relationship -Apply best-supported methods for establishing rapport with specific clients
Business acumen-Leverage own organization’s core values, goals and objectives in the creation of solutions
People Management- Creates a positive environment that fosters acceptance and tolerance, and in which all employees work hard, contribute ideas and feel free to ask for help
Requirements
Education
Degree in Business Management or related field
Experience
At least 5 years working experience in a financial Institution at managerial level
Knowledge
Understanding of operations policies and procedures.
Customer Service Management
Skills
Open minded person with solid management and team working skill set
Good organizational, leadership, supervisory and negotiation skills
Demonstrated integrity and ethical standards
Experience monitoring marketplace to identify business opportunities
Effective listening, communication (verbal and written)
Sound business sense, entrepreneurial thinking, and multi-functional understanding.
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