Job Description
Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
Supervise and coach team members’ performance toward achieving exceptional guest service.
Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
Demonstrate Accor core values in all interactions.
Ensure employees receive the required training and support to effectively perform their roles.
Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.
Assist in the preparation of preventive housekeeping maintenance reports and analyses.
Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
Participate in hotel committees.
Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
Perform any other duties, tasks, and assignments within your department as required.
Qualifications
Hospitality degree
At least 2 years housekeeping experience in a luxury hotel environment required
At least 1 year supervisory experience is preferred; basic training skills are required
Excellent communication and organizational skills
Ability to work well under pressure
Experience with Property Manager and Microsoft office suite of programmes is an asset
Demonstrated strong attention to detail and the ability to meet exacting standards
Proven ability to focus attention on guest needs, remaining calm and courteous at all times
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