Job Purpose.
To implement a pro-active fraud prevention plan within Stanbic Kenya through a fraud awareness programme designed to mitigate fraud risk and loss.
Job Functions.
Fraud Awareness & Communication:
Develop and disseminate fraud awareness materials (including training programs) to staff and customers as per Fraud sensitization timetable.
Design and maintain content for training and awareness initiatives that are up to date with industry fraud trends & best practises to enhance fraud prevention and reduce fraud losses.
Drive the training and awareness of Fraud Risk matters and developments through the implementation and maintenance of an effective communications plan and knowledge sharing platforms, in adherence to Group communication and training standards, to ensure the business in-country are sufficiently positioned to adhere to the relevant FRM frameworks, policies and regulatory requirements.
Identify the most suitable communication mediums within the country and disseminate information accordingly to enable the most meaningful impact on the intended audience.
Fraud Risk Management & Analysis:
Analyze trends and identify losses related to fraud
Conduct workshops to prevent re-occurrence of fraud.
Identify Fraud risks/weaknesses through Fraud Risk Assessments on processes, products, systems and procedures based on Audit, Risk, Assurance and Forensic and any relevant Reports, create awareness around these possible weaknesses and provide potential solutions to prevent re-occurrence and possible occurrence.
Keep abreast of and analyse relevant legislative and regulatory developments, in order to understand the implications for the organization and to deliver expert advice and training to the relevant Functions as it relates to the prevention of fraud and other financial misconduct.
Research and implement best practice awareness and communication channels that will drive the required behaviors to prevent fraud and other activities of misconduct.
Monitor Fraud alerts on real time basis, respond to customer fraud complaints as per TAT in place and initiate new mechanisms to effectively improve detection rates.
Country-Specific Implementation:
Target country on-boarding training programmes to ensure that awareness of fraud and other issues of misconduct is provided to new employees.
Translate and localize relevant policies, frameworks, procedures, standards to suit the specific needs of the country to ensure that all information and material is relevant to the intended audience.
Build relationships with internal and external stakeholders i.e. BFID, Telcos , KBA etc for fraud Intelligence and obtain additional information to aid desktop investigations and fraud reviews.
Investigative Support:
Identify losses and analyse trends affecting the country and facilitate workshops to identify ways to prevent the re-occurrence of fraud, theft and other activities of related misconduct.
Liaise with forensic investigators and internal stakeholder on suspicious cases that need to be investigated further to mitigate risk and prevent/reduce losses
Capture all cases/investigations on relevant system accurately with no errors and ensure that no duplicates are being captured. Manage Fraud stop program effectively and accreditation is being done fairly and accurately on all confirmed fraud cases
Communicate investigations findings/analysis with stakeholders in an accurate, frequent and professional manner regarding investigation support services/outputs/recommendations
Maintenance of internal & external fraud databases through daily updates and accurate report keeping.
General Responsibilities:
Adhere to all relevant internal processes, procedures and legislation and maintaining customer confidentiality at all times in order to determine whether a deceptive act has been committed for financial gain, and if evidence exists for pursuing a criminal case
Ensuring that frequent engagements with fellow team members in a respectable and effective manner and aligned to the bank values.
Work effectively with colleagues at all levels and recognize other team members on achievement and communicate it through line manager.
Attend meetings and contribute to process improvement – Attend meetings with the Management on portfolios and support Detection Manager on the new processes to be implemented, for example recommendations and amendments to current fraud modules.
Find and implement suitable ways to develop and maintain a culture, in conjunction with the Business within country, that focuses on awareness of fraud, theft, misconduct and dishonesty.
Perform any other FRM assignment assigned by line Manager.
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Risk Management, Computer Science/Information Technology, Risk Management , Actuarial Science, Criminology and any other relevant Degree. Added advantage for a candidate with Database management and programming knowledge.
Advanced knowledge in SQL, SAS, R, and Python.
Exposure to and familiarity with different analytical techniques (Linear and Logistic Regression, Clustering Techniques, Neural Network, Decision Trees, etc.).
Familiarity with wide array of fraud tools, applications and solutions (FICO, VISA, TSYS Falcon, VRM, CardGuard, Detica, Netguardians etc.)
Good understanding of CAAT’s (Computer assisted auditing tools) will be an added advantage.
Proficiency in information technology and relevant Information Security Certification i.e. CISSP, CISA / CISM, ISO/IEC 27001 and CFE will be an added advantage
Experience Required
Group Anti Financial Crime
Compliance
5-7 years Specific experience in running fraud awareness programmes across the financial services sector within a corporate or consulting environment. Experience working in a financial crime investigations, risk or compliance environment.
Additional Information
Behavioral Competencies:
Checking Details
Convincing People
Developing Expertise
Embracing Change
Establishing Rapport
Examining Information
Generating Ideas
Interacting with People
Interpreting Data
Meeting Timescales
Producing Output
Upholding Standards
Technical Competencies:
Content Creation and Management
Evaluating Risk Management Effectiveness
Financial Industry Regulatory Framework
Internal Communication Channels
Learning Facilitation
Risk Awareness
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