Job Summary
The role of the Regional Collections & Recoveries officer is to drive the implementation of productive and effective recoveries & collections measures, processes and systems by ensuring the approach maximises recoveries, write-off management, blacklisting of accounts, and managing arrears recoveries.
Responsibilities
Critical Deliverables /Core Accountabilities and Responsibilities
Ensures effective implementation of credit policy and external regulations relating to arrears recoveries, including engagement of internal/external tracers, debt collectors, and loan rescheduling and legal recoveries.
Ensure recovery through tracers (internal/external), through debt collectors, loan rescheduling and recoveries.
Facilitate arrears recoveries process to ensure they are maximized and addresses any shortfall promptly.
Facilitate issuing of past due to notices and demand notices for effectiveness.
Prepare monthly reports on recoveries rate.
Make and arrange collection schedule with the customer.
Contact customer via telephone, post and record all forms of correspondences to the clients for monitoring purposes in close collaboration with recovery department and legal department where necessary.
Ensure payments from defaulted clients are collected promptly.
Ensure availability of client records.
Requirements
Education
Bachelor’s degree in Finance, Business, Economics, Accounting
Experience
At least 4 years’ experience in collections and recoveries within Financial Services
Certifications
Knowledge
Understanding of the business drivers and the strategic direction the group and role of risk management in achieving objectives
Awareness of current industry threats, trends, technologies and issues that potentially affect organisation’s business
Knowledge of risk management best practices and how to implement them.
Knowledge of global operational risk management principles, practices and regulatory issues (Basel etc.)
Knowledge of Banking law, rules and regulations.
Hands on experience with collections and recoveries system
Skills
Ability to develop a good working relations with all team members for a smooth running of the business but at the same time must demonstrate the authority and courage to challenge the status quo when necessary
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letshego.seamlesshiring.com
