Job purpose
This position is responsible for supporting the implementation of the Commission’s ICT strategy for provision of information communication and technology services in the Commission.
Key Responsibilities:
Assist in monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.
Assist in undertaking the day to day management of the information technology platforms to facilitate the efficient delivery of customer service and processing all transactions
Assist in maintaining and update the organizational ICT systems across the Commission to retain current information.
Assist in monitoring the Wide Area Network and the Local Area Network and ensure optimum output performance within the Commission to enable smooth internet and network connectivity.
Assist in ensuring the smooth running of all ICT systems including web applications, email system, firewall and spam filter.
Support roll out of new applications and hardware as well as maintenance of inventory for the organization’s IT hardware and software both at the main offices and in regional offices
Participate in timely preparation of the ICT department budgets, work plans and reports
Skills, Experience and Minimum Qualifications
Bachelor’s Degree in Computer Science, Information Technology, Business Information Technology or any relevant field from a recognized institution.
At least 1 year of relevant service in a comparable position from a reputable organization.
Professional Certification in Cisco Certified Network Associate (CCNA)
Good knowledge of Information Technology Infrastructure Library (ITIL)
Good knowledge of Active Directory Services and management.
Good knowledge of software development tools and maintenance practices.
Good knowledge of relational database management
Excellent organizational and problem solving skills
Meet the requirements of Chapter Six of the Constitution of Kenya
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Use the link(s) below to apply on company website. If you possess the above qualifications, please apply online through the KNCHR recruitment portal by 29th March 2024.
Please note that it is a criminal offence to provide false information in the application. Canvassing in any form will lead to automatic disqualification.
KNCHR is an equal opportunity employer which offers a competitive remuneration commensurate to qualifications and experience.
KNCHR is committed to implementing the provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation of Kenya’s diverse communities and affording equal employment opportunities to men, women of all ethnic groups and persons with disabilities. Therefore, qualified women, intersex persons, persons with disabilities, persons from marginalized communities and the minority groups are encouraged to apply.
Only shortlisted candidates will be contacted.
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