Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
Ensure clients receive treatments according to the spa`s standard operating procedures and policies.
Perform spa treatments to a high standard.
Maintain hygiene and cleanliness of treatment rooms.
Manage levels of professional stock and supplies.
Refer and abide by the spas standard operational procedures, policies and form manuals
Conduct treatments according to Kempinski the spa menu, standards and outlined protocols
Have knowledge of the process, benefit and outcome of all practiced techniques and treatments
Have good working knowledge in related treatment products and the ability to be flexible in the same with regards to guests requests
Be confident working with and fully understanding the health assessment, able to work with discretion to ensure that any necessary precautions are takenConfirm the scheduled treatment with the guest before starting the treatment
Ensure all treatment and preparation areas are set up to standard and any discrepancies have been resolved immediately
Ensure treatment room should is in order before welcoming any guest, or handing over to your colleague
Ensure products must are in place and refilled as per standard and act on any discrepancies
Serve post treatment drinks, having the knowledge of the properties of the refreshment
Make product recommendations.
Deliver personalized, individual service to all guests in the Spa and Fitness area.
Provide instructions and classes for a safe and inspiring fitness practice.
Conducting cardio test, health / fitness assessments, and flexibility tests with assigned clients.
Creating a workout plan/program with assigned client.
Skills, Knowledge and Expertise
No work experience is required
Less than one year since completion (2023/2024)
Kenyan Citizen
Completed coursework (If even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well versed in professional and personal etiquette
Good Communication skills
Out going with a positive learning attitude
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