Call Center Representative responsibilities include:
Managing large amounts of inbound and outbound calls in a timely manner
Following call centre “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Job Description
We are looking for a Call Center Representative that will be the liaison between our hospital and its current and potential patients.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements and skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types.
Ability to multitask, set priorities and manage time effectively
We are hiring a Call Center Representative. If you are interested in the position, send your CV to careers@lionsloresho.org
Apply via :
careers@lionsloresho.org
