The Customer Service Agent will be responsible for responding promptly and effectively to incoming customer calls, chats and emails as well as providing technical support to customers.
Job Accountabilities
Handling and resolving customers’ issue via email, online chatting tools and phones (inbound and outbound)
Providing answers and solutions to the customers in a professional manner
Responding promptly and effectively to incoming customer calls, chats and emails
Ensuring that more complex customer issues are followed up and resolved in a timely manner
Developing customer relationships by maintaining contact at an appropriate level
Ensuring feedback on recurring customer issues is given to the Team Leader
Qualifications
Diploma/ Degree in Customer Service or any related field
A minimum of 2 years’ experience in a similar role or contact centre environment
Strong organisational skills, with a proven track record of working under pressure and tight deadlines
Excellent communication, problem solving and interpersonal skills
A proven team player with a can do attitude.
Flexible approach to working in a dynamic and often hectic environment
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