Description
Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.
Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their day-to-day activities and to assist them in achieving their personal and team objectives.
Determine and implement the procedures and standards of an effective filing system.
Maintain and update inventory: control of all gifts and giveaways
Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations
Compile monthly reports to be completed by 5th of each month.
Compile statistics.
Assist with the coordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection, and distribution of mail items.
Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
Annual contracting administration for corporate and leisure businesses.
Ensure that store requisitions are submitted monthly.
Ensure ordering of business cards.
Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
Ensure that calls are screened and dealt with appropriately.
All inquiries to be dealt with within 24 hours.
Assist telesales research of existing/new clients within the guidelines of the Director of Sales & Marketing.
Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
Ensure the strict confidentiality of information passing though the office
Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
Coordinate and assist in organising sales trips.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
Ensure that all potential and real hazards are reported and rectified immediately.
Understand and strictly adhere to the hotel’s employee rules & regulations.
Perform any other duties as assigned to them by management.
Skills, Knowledge and Expertise
Degree/ Diploma in Sales from a recognized learning institution
No work experience is required
Less than one year since completion (2023/2024)
Kenyan Citizen
Completed coursework (If even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well-versed in professional and personal etiquette
Good Communication skills
Outgoing with a positive learning attitude
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