Job Purpose
This position is responsible for providing ICT support to all users in the Commission.
Key Responsibilities/ Duties / Tasks
Operational Responsibilities / Tasks
Install and configure new hardware and software to maintain operational information systems technology for the commission including servers, personal computer systems and associated peripheral devices;
Participate in the development and implementation of the Commission’s ICT policy and strategy for the development of effective ICT work plans;
Manage the implementation of service level agreements between ICT and the business to ensure that stipulated outputs are achieved;
Develop individual work plans, monitor own performance and seek requisite support to ensure delivery of agreed targets;
Monitor and oversee maintenance of computer systems and networks;
Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
Maintain periodic backup of databases and files;
Set up and manage user accounts and profiles;
Conduct ICT related training and awareness programs for users;
Inspect, install/configure and certify new ICT equipment’s ;
Responds to Helpdesk requests for assistance with user problems in relation to the operation of the installed hardware and software in a timely manner;
Create, document and regularly update ICT inventory of all ICT equipment;
Respond to ICT Support requests in a timely manner; and
Raise ICT requisitions.
Job Dimensions:
Responsibility for Physical Assets
Computer
Office Furniture and equipment
Decision Making / Job Influence
Operational
Working Conditions
Office setting with occasional travel out of office.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
Bachelor’s degree in Computer Science or Information Technology from a recognized university
Professional Qualifications / Membership to professional bodies
A+ or N+ or any other relevant ICT certifications.
Previous relevant work experience required.
Three (3) years of work experience in a comparable organization.
Functional Skills, Behavioral Competencies/Attributes:
Meets the requirements of Chapter Six of the Constitution;
Knowledge of basic hardware and network fundamentals ;
Knowledge of programming languages, different operating systems and their environments;
Ability to identify customer needs, develop service standards and deliver service excellence;
High level interpersonal skills;
Ability to deliver results in a complex and dynamic environment;
High level of attention to detail;
Ability to work well with teams;
Ability to work with minimum supervision under strict deadlines; and
Good communication skills.
APPLICATION PROCESSInterested and qualified persons are requested to submit their applications indicating their current salary together with detailed Curriculum vitae, Copy of national ID, copies of academic and professional certificates and testimonials. Details of the positions are in the Commission website. Upon granting an offer of employment, the successful candidate MUST present and satisfy the requirements of Chapter Six of the Constitution of Kenya 2010 by providing copies of the following documents;Application to be submitted in a sealed envelope clearly marked at the top “Application for the position of……” and mailed OR delivered to:The Commission Secretary
Salaries and Remuneration Commission
Williamson House 6th Floor
4th Ngong Avenue
P.O. Box 43126 – 00100
NAIROBI
To be received on or before 11th March, 2024.Salaries and Remuneration Commission is an equal opportunity employer. Persons with disabilities, marginalized and minority groups who meet the job specifications are encouraged to apply. Canvassing will lead to automatic disqualification. Only shortlisted candidates will be contacted.
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