JOB PURPOSE:
This role exists to manage and execute research projects in a manner that ensures client satisfaction. The role holder manages and oversees multiple projects, ensuring that the work standards are of a high quality, deadlines are met and that projects are completed within budget. The role holder is also responsible for day to day client liaison in terms of queries and feedback.
ESSENTIAL RESPONSIBILITIES AND DELIVERABLES
Project Management
Ensuring that projects are completed on time, on budget and to the expected quality standards.
Client Relationship Management and Business Development
Managing the relationship with clients on a day-to-day basis and keeping them informed regarding the progress of projects.
Provide technical and commercial input into proposals in terms of research design, methodologies, costs, deliverables and timing.
To keep abreast of current offerings and developments within Ipsos and in the research world at large to ensure that proposals and pitches are both competitive and differentiating
To keep abreast of competitors’ research offerings where Ipsos operates
To ensure that industry and research knowledge is integrated from other projects, desk research and other teams/sources to obtain a consolidated, competitive offering
Research Design
Designing the relevant research instruments (questionnaires, discussion guides, interviewer briefs, sampling plans, etc.)
Data Analysis and Interpretation
Ensure accuracy of information received from Data processing
Ensure generation of accurate analytical reports
Ensure all interpretation is in accordance with findings
Report Writing
Write accurate and insightful reports keeping proposal requirements and objectives in mind and adhere to relevant Ipsos standards
Consult other relevant external data and analyze market trends that will enhance and add value to the Report
Presentations
Design presentation according to client and Ipsos Standard requirements
Make presentation to Client when required
Leadership, team and people management
Responsible for coaching/on the job training for junior team members
Pro-actively responsible for their own learning & development
Promote team spirit
Required Experience and Qualifications
A relevant University Degree
A minimum of 3 years’ continuous experience in market research
Solid knowledge of market research services and tools (preferably with an emphasis on quantitative custom research, but having both quantitative and qualitative experience will be an advantage)
Knowledgeable on industry issues
Knowledge and experience in preparing budgets and cost management
Excellent command of spoken and written English
Exceptional presentation skills
Ability to work under pressure and manage time effectively
Excellent leadership and project management skills
Strong Analytical skills, Training skills and Delegation skills
Excellent computing skills especially in Microsoft Word, Excel and PowerPoint
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