JOB PURPOSE
To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.
KEY RESPONSIBILITIES
Receiving customers at the branch and attending to enquiries
Receiving customers emails and phone calls and providing prompt feedback
Engage customers with inactive accounts to activate them
Assist customers in the account opening procedures
Conduct KYC and AML verify customers’ credentials and information shared
Report any fraudulent or questionable potential customers
Share the bank product flyer and introduce the features to the customer for future follow up.
Cross sell bank products to existing customers to increase product usage level
Processing of deposit and withdrawal transactions
Efficient execution client’s instructions and follow up
Provide service feedback form to the customers
Ensure the banking is well stocked with promo material and necessary stationery
Authenticate all outward cheques and post in the system
Cash management by tracking the level of cash in your till and the demand levels
Keep the cash tills secure
Management of turnaround time on customer queries
Queue management in the banking hall
Ensure the customer experience is commendable at all times.
Monitor the ambience and cleanliness of the banking hall through the day
Facilitate applications of ATMs and mobile banking services
Coordinate the postage of parcels from branch to designated recipients and back
Coordinate the branch meeting logistics
Responsible for basic office supplies such as stationery, water etc
To perform any other duty as assigned in line with the organization goals and objective
QUALIFICATION AND EXPERIENCE REQUIREMENTS
Degree in a Business Management, Accounting, Finance or Business Administration.
Professional banking qualifications will be added advantage.
2 years’ work experience in a bank will be added advantage.
Excellent customer service skills
Able to multitask.
A fast learner
Good communication and interpersonal skills
Good marketing and People management skills
Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.
Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying.Closing date for application will be on 14th February 2024. Only shortlisted candidates will be contacted.
Apply via :
recruitment@caritas-mfb.co.ke
