Regional Relationship Officer – Bancassurance (Embu Branch) Claims Assistant – General Business Underwriting Assistant – Nyeri Branch

PURPOSE:

To generate revenues and maintain relationship from the banking sector.

PRIMARY RESPONSIBILITIES:

Generating new business from the Banking sector as per the set targets;
Servicing existing client Banks;
Training new and existing clients on various CIC products;
Attend to customer queries and complaints;
Liaising with the various departments to ensure timely service delivery to the client;
Attend and participate in the various key activities in the department;
Providing timely and accurate quotations within the stipulated turnaround times;
Gathering market intelligence to ensure updated product offering
Participate in the preparation of annual revenue budget;
Follow up to ensure renewals are at the acceptable rate;
Liaising with service providers to ensure timely customer service;
Promoting CIC Group brand.

 PERSON SPECIFICATIONS

Academic Qualifications

Bachelor’s degree in Commerce or in a related field

Professional Qualifications

Certification in either of the following; ACII, AIIK or COP

Experience

Up to two (2) years’ relevant experience

Skills and Attributes

Excellent communication and presentation skills
Problem solving skills
Excellent interpersonal skills
Excellent customer care skills
Good negotiation skills
Computer literate in MS Office and other office applications
Understanding of the working environment /competitors

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