The Junior Sales Assistant will work closely with the Accounts Manager in overseeing optimum client satisfaction is achieved across all MGA Sales channels.
Tasks
Order Processing
Booking of Sales orders of clients
Work closely with the production and logistics teams to make sure orders are delivered in a timely and efficient manner.
Maintain accurate and up-to-date customer records and sales documentation..
Ensure a high level of accuracy in processing customer orders.
Truck order Fulfillment Time : Track the time taken to fulfill and deliver order
Administrative Tasks: Support both BD and Accounts management in Samples preparation/any other related tasks.
Customer Relationship Management.
Update all customer information in MGA database/Excel sheets as required.
Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
Internal business processes
Preparation & submission of weekly reports as briefed.
Perform other related duties as assigned.
Track day to day sales activities.
Requirements
Bachelor’s degree in Business Administration or an industry-related field.
1+ years proven experience working as a client service coordinator.
Proficiency in Microsoft Excel,Powerpoint & Word.
Working knowledge of Customer Relationship Management (CRM).
The ability to work efficiently under pressure.
Excellent organizational and time management skills.
Strong analytical and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Team work & goal oriented.
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