Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Somali language speaking call center agents to work in English-Somali medical interpretation department.
Duties and Responsibilities
Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
Make well balanced decisions and personally driven to be an effective advocate for our community.
Investigate and resolve issues that are reported on client platform such as requests for account support.
Respond to user inquiries with high quality, speed, empathy and accuracy.
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
Identify inefficiencies in workflows and suggest solutions.
Recognize trends and patterns, and escalate issues outside the company policy to the global team.
Qualifications and Experience
Between 21-35 years.
Experienced English-Somali interpreters (medical).
Must be a Kenyan.
Must speak fluent English and Somali languages.
College education mandatory.
Must be currently unemployed or working as a casual.
Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
High affinity and cultural awareness of political/social situation regarding the relevant market/region.
NSSF, NHIF and KRA pin is a requirement.
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