Our client in IT industry is looking for a Senior Client Service Consultant to Provide on-site support to clients and resolve any issues in the client’s IT environment.
Roles
Set-up and configure firewalls
Troubleshoot any firewall issues
Setup of servers as needed
Assessments of server environments
Perform server upgrades
Rebuild and restore servers in the event of crashes
Perform server maintenance, hardware and software setups and configurations
Set up desktops for users and configure settings to the client’s environment requirements
Install and configure Windows applications
Create backups and transfer data for existing users
Troubleshoot hardware issues and run diagnostics and log tickets with vendors if necessary
Perform database maintenance and Log files
Create and maintain database backups
Implement necessary technology and maintain virtual servers
Maintain email servers
Consistently manage own priorities to achieve all deliverables
Follow any lawful and reasonable instruction from your manager
Act as part of the team and always assist other members of the team to achieve common goals
Consistently live and be an example of the Company values
Qualifications & requirements
3 – 5 years of experience working with MCSE, Office 365 and Azure
3 Years of server work experience
2 Years of desktop support experience
ITIL Foundation
MCSE certification
Project management experience
People-oriented and Relationship building skills
Problem solving, Planning and foresight skills
Great Communication skills both verbal and written
Presentation skills
Knowledge of reporting tools such as Marval, ConnectWise (advantageous)
Knowledge of analytics tools
Ability to process, analyses and translate data
Advanced Microsoft Excel skills
Apply via :
www.crystalrecruitment.co.ke
