Brief Description
The Product Development Executive will develop,evaluate and implement Ancillary and Holiday products, and product enhancementsfor greater customer satisfaction.
Detailed Description
Product development and implementation of Ancillary and Holiday products in the market.
Identify opportunities and recommend innovative ways to maximize the availability and sales of Ancillary and Holiday products.
Holiday packaging development through researching and organizing travel arrangements from beginning to end that includes booking tickets, accommodation, rentals, tour activities, etc.
Understanding and responding to competitor behavior and understanding market trends in relation to Ancillary and Holiday products.
Maintain customer relationships regarding holiday packaging and consistently deliver services per customer expectations before, during, and after their travel.
Identify, manage, communicate, and resolve day-to-day matters arising in relation to existing Ancillary and Holiday products.
Provide support in reporting and communicating all relevant data & KPIs for product performance.
Ensure timely preparations and delivery of correct documentation necessary for the customer’s travel (e.g. park tickets, hotel vouchers, itineraries, etc.)
Coordination of services with key stakeholders internally and externally for each traveling guest so as to ensure a seamless travel experience.
Maintain sales, payments records, and customer data for analysis and record keeping with regard to Holiday products.
Occasionally, meet and greet guests, and assist with their onward itinerary or guide them during their tours and safaris.
Liaising with Product, Sales, and Operations teams to ensure ongoing roadmap and development and improvement of Ancillary and Holiday products.
Any other duties that may occur from time to time
Job Requirements
Fluent in written and spoken English.
Proficiency in MS Office, Internet, Databases
Excellent interpersonal, communication and presentation skills.
Ability to work across teams.
Needs to demonstrate knowledge of airline procedures and distribution systems.
Degree in Business or Tourism related major/Tours and Travel Agent Diploma/Travel and Tourism Management Diploma or similar relevant field.
Sound knowledge of product development and holiday packaging cycle.
Experience in strategic thinking to challenge the status quo and create solutions.
Good organizational and time-management skills
3 years in Commercial Business or Sales within the Airline Industry
At least 2 years of Tour or Holiday Packaging experience will be an added advantage.
Additional Details
Excellent Communication skills
Customer Service
Achievement, Drive & Initiative
Excellent sales and negotiation skills
Passion for Kenya Airways
Industry and Market Knowledge
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