Job Summary
Reporting to the Group Executive, People and Organizational Development, the position is responsible for supporting the Trade and Development Banking Academy (TDB Academy) with the primary objective of building capacity in human capital development, establishing a solid platform to help TDB Group groom its own talent, coordinating curriculum development, mapping out training and development plans, choosing appropriate training methodologies, and developing, implementing and evaluating training interventions.
Responsibilities
The Learning and Development Officer performs the following duties:
Manage learning and development activities ranging from skills/learning needs analysis, training design, training deployment and training evaluation.
Evaluate business initiatives to identify and design appropriate and necessary training and development interventions to achieve the TDB’s goals.
Coordinate TDB Academy’s learning management program, its young professionals’ program, in-house trainings and outsourced management training programs, coaching, mentorship and e-learning programs.
Build strategic partnerships with senior leadership team and other business stakeholders to bridge gaps in knowledge/skills and to enhance overall results for each division.
Analyze customer needs, define a training plan, and present high-level findings and recommendations.
Coordinate training budget preparation and work with subject matter experts to ensure training programs are up-to-date, accurate and within the budget.
Manage and monitor contracts, budgets and expenditure related to L&D activities.
Provide on-site support to facilitators to ensure that the learning experience occurs as designed through the TDB Academy.
Support the administration of the training courses delivery (push/pull) through the Balanced Score Card in line with the Corporate Strategy.
Reporting, including status update of learning and development programs and events; maintain information on actual status of each intervention and action plan.
Contribute to the development and review of new and existing policies, procedures and guidelines including training related forms, templates, and SOPs.
Interpretation and implementation of learning and development policies.
Qualifications and Competencies
A Master’s degree preferably in education and/or social science fields with some pedagogical relevance.
A minimum of 5 – 8 years post qualification experience training, teaching, or related experience.
Adequate knowledge of learning management systems and web delivery tools.
Excellent knowledge of curriculum design, professional development and capacity building programs.
Sound knowledge of training and development principles and practices.
Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
Skills to conduct organization-wide training needs assessment, identify skills or knowledge gaps that need to be addressed.
Creative ability, writing proficiency, visual graphics design ability for instructional materials.
Strong organization skills and ability moderating large groups in a workshop setup.
Excellent interpersonal skills and organizational skills.
Ability to work in a multi-cultural environment, manage dynamic priorities, strong professional independence, unquestionable integrity.
Ability to work under pressure to deliver on strict deadlines with minimal supervision.
Excellent communication skills and fluency in English is a requirement. Knowledge of another official language of TDB Group’s member states (French) would be an added advantage.
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