Key Responsibilities:
Provide a professional consultancy service for clients, anticipating their needs and offering a range of value-added solutions to exceed expectations.
Look after customers’ travel needs from first enquiry to travel completed, by phone or email.
Book a range of travel products and offer professional advice, inclusive of specialist fares.
Use a Consultative Sales approach.
Regularly check and action airline queue messages and monitor existing bookings on hold.
Achieve and maintain targets by working efficiently and exhibit positive behavior and a ‘can do’ attitude.
Proactively manage personal productivity, profitability, and quality assurance targets to meet or exceed requirements.
Ensure all necessary actions are taken to reach and maintain SLA targets and incentives.
Continually keep fully abreast of airline contracts, routings, and services and attending offered trainings on the same.
Requirements:
Must have a bachelors in travel, tour, hospitality or any other relevant degree.
Must have at least 5 years of experience in a similar role.
Must have excellent verbal and written communication skills, preferably in English.
Should be experienced in native GDS.
Ability to deal with clients effectively over the phone, emails and other channels such as webchats and social media.
Excellent fares knowledge including post ticketing changes and cancellations.
Excellent knowledge of the travel industry.
Experience working across cultures and with remote teams.
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