JOB DESCRIPTION FOR HEAD HOUSEKEEPER
Deliver excellent customer service, at all times
Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas
Service all bedrooms and corridors, in line with company policy
Create and work to daily job lists from the room status list, arrivals and departures list
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
Maintain the stocking levels of all point-of-sales and consumables
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Reset lighting to the current standards
Complete all periodical tasks, such as flipping mattresses, cleaning curtains and dusting lamp shades
Store all soiled and clean laundry in line with company policy and complete the required documentation
Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
Report any security issues to line manager
Maintain personal knowledge by completing in-house training and workbooks
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office
Interested and qualified candidates should forward their CV to: info@heelonhills.co.ke using the position as subject of email.
Apply via :
info@heelonhills.co.ke