Customer Manager

Responsibilities

Manages account portfolio and prepares and implements sales plans.
Leads and coordinates customer relationships working to understand customer needs and identify potential new clients.
Input information in CRM and Smart Price providing the required documentation aligned to the Dow sales processes.
Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
Develops and executes sales and marketing plans delivering business goals of volume and value.
Collects and utilizes market intelligence to shape sales/marketing plan.
Leads and conducts negotiations and implements price changes and strategies. Collaborates with other functions and stakeholders to deliver CX results.

Qualifications

Minimum bachelor’s degree in relevant technical field (Chemical Engineering, Mechanical Engineering, Economics, Business Administration)
Minimum 3 years of proven commercial experience
Strong analytical skills and solution-mindset to overcome complex challenges.
Sharp negotiation skills & Excellent communication and interpersonal skills
Language fluency in English (read/written/verbal).
Able to communicate and develop positive relationships with people at all levels of seniority within the customer organization. Demonstrate excellent time management, prioritization and work with challenging deadlines.
Flexible to travel throughout East Africa

Preferred Skills

Master’s or Technical University educational background
Marketing or entrepreneurial experience
Willingness to leverage digital tools to optimize relationship-building priorities and budgets.
Experience in material science, industrial processing, infrastructure, plastics, or packaging industries is an advantage.
Knowledge or familiarity with Environmental, Sustainability and Circular economy trends
We hire inclusively…. we encourage everyone to apply!

Apply via :

dow.wd1.myworkdayjobs.com