Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022 and 2023 by the World Travel Awards. We are looking to grow our team and engage a highly motivated and passionate Sales Coordinator who will be responsible for performing daily tasks that assist the Sales Office and Group Sales Managers in alignment with the department’s long-term goals and objectives. Assist the Directors in implementing strategies and operational tasks within the luxury, leisure, and business travel market. This role involves managing relationships with luxury consortia programs, wholesale partners, and business travel aligning with transient sales strategies, and nurturing client and partner relationships.
Sales Support & Administration
Assist in executing sales strategies and maintaining structured client and partner databases.
Schedule meetings, coordinate the Director’s travel schedule
Draft and prepare sales-related documents, including presentations, proposals, and reports.
Able to work with travel agents to provide detailed and focused quotes for arriving guests
Assists in the processing of yearly wholesale contracts to all partners & send out wholesale rates adjustment
Maintains ongoing Travel Agent database and sends email updates after sales calls
Assists in the development of relationships with accounts that are not part of a preferred consortium but have sales potential or a special niche
Client & Partner Relations
Serve as a liaison between the Directors and clients or partners, handling inquiries and reservations.
Enhance communication between hotel teams and travel partners.
Address customer issues with tact and diplomacy and handle guest complaints, escalating as necessary.
Event Management & Representation
Organize FAM trips and support the representation of the brand at trade shows and events if applicable.
Manage event setups and material availability.
Coordinate site visits, conference calls, and industry meetings and events.
Market Reporting & Data Management
Generate and distribute various sales reports (daily, weekly, monthly, quarterly, and annually).
Monitor luxury, leisure, and business travel market trends and analyze sales data for adjustments.
Provide back-up assistance to Lead Coordinator, assist with Meeting Broker, Cvent, signature, virtuoso and other lead sources
Additional Responsibilities
Communicate with other departments to fulfill guest and partner needs (i.e.: amenities, welcome letters)
Coordinate rate loading processes with reservation at
Organize and participate in sales meetings, training sessions, and local business events.
Maintain and update luxury consortia, leisure wholesale, and business travel partner information, ensuring communication with front desk, sales, revenue management, and general manager.
Able to multi – task and prioritize varied responsibilities coming from different channels
Strong attention to detail needed
Assists with development of packages and promotions targeted to travel agents and wholesalers
Keeps up to date on local and national travel trends and is able to adapt to marketplace changes
Cross-Training & Professional Development
Engage in cross-training in departments like Reservations, Front Desk, etc.
Improve job knowledge through training sessions and learning tools and updating SOPs.
This role combines sales acumen, administrative skills, customer service orientation, and collaborative work with various teams and departments, crucial in driving sales strategies and maintaining client relationships in the luxury, leisure, and business travel segment
Qualifications
University/college degree in a related discipline is an asset.
Previous sales or administrative experience preferred.
Requires good communication skills, both verbal and written.
Ability to communicate customer needs.
Ability to identify and assist in the development of accounts.
Ability to act independently with minimal or no supervision.
Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Opera.
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