Job Purpose/Mission
The Zonal Sales and Collection Manager will oversee sales and portfolio health in the region under their stewardship and will be responsible for developing and managing a highly motivated sales and collection team, ensuring that they collect to the full. This is an exciting role which requires understanding our customer base as well as the diversity of the Kenya renewable energy and financial market while ensuring the correct implementation of the commercial strategy. The Zonal Sales & Collection Manager needs to have the determination and vision to embody our core values including: the ability to Think Big and Make It Happen, while always ensuring Exceptional Customer Experience.
Responsibilities
Sales Strategy, Collection management and team leadership
Breaking down Zonal Strategies into ward level tactics and driving implementation to achieve set KPIs for Sales & Portfolio Health.
Communicate monthly & weekly Sales and Loan collection targets while providing required support to achieve them.
Inspire, Motivate and Mentor Sales team at ward and zonal level.
Ensure that the teams they oversee are highly motivated with structured planning.
Supervise Stock movement to ensure Zero stock loss in theregion of operation as well as provide volume forecasts on required stock by SKU.
Deliver Zonal Sales Volumesas per Contribution target set and in line with revenue goals/Kit Mix.
Continuously synthesize feedback from the field team and drive the resolution on challenges that may affect attainment of ser goals.
Manage and follow up sales and loan collection performance within the zones.
Recruit, Train and Retain Area Agent Leads as well as Sales Agents.
Supervise the zonal trainer in building sales and collection capabilities of sales team.
Customer Management
Provide guidance to ensure field teams provide exceptional Customer Experience at every customer touch point in collaboration with Customer Experience Team.
In collaboration with Customer Finance and Customer Experience drive the implementation of Portfolio Repayment and Customer Clinics to increase customer touch points that will improve portfolio health and customer experience.
Reports/ Reporting
Daily, Weekly and Monthly Reporting on ALL KPIs as required.
Actively participate on monitors competition in collaboration with the Product Dev team
Escalate Identified risks and define possible mitigation measures.
At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.
We believe that great managers:
Deliver ambitious results: As a highperforming and accountable leader, you create an environmentenabling effective action and bold decision which contribute to successful delivery of results.
Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
Are accessible: As an accessible leader, you develop and maintain deep connections with stakeholders through approachabiltiy and active listening.
Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.
Knowledge and Skills
Experience:
6 years’ experience within service subscription industry or Insurance or asset financing leading a team.
Sales Success Track record.
Loan Sales & Portfolio Management experience
Experience in the development of Sales Strategies and loan collection strategies.
Computer skills in a Microsoft Windows environment.
Good oral and written communication.
Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positvie and constructive attitude and demeanour.
Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity.
Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision.
Excellent organizational skills and attention to detail.
Agility and innovation.
Qualifications:
Bachelor’s degree in business administration or relevant field.
Language(s):
English
Kiswahili
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