Job Description
As a collection specialist you will be part of the Order to Cash team responsible for contacting the clients (via phone, e-mail or fax) and collect outstanding payments. In addition, you will work close with the O2C Accountants to handle customer payments, deductions, disputes and escalation to local Finance & Operational teams.
The Collection Specialist will be responsible for completeness, accuracy and timeliness of operations in the collection area.
Qualifications
University Degree (Finance & Accounting) from a recognized University.
Professional certificate from any of the recognized accounting bodies (CPA, ACCA etc)
Minimum of 4 years work experience in relevant finance function.
Ability to adapt quickly and demonstrate flexibility
Able to work independently and a strong team player.
Customer service oriented.
Good analytical and problem-solving skills
Positive learning attitude and detail oriented
Good written and verbal communication skills
Experience (intermediate level) in working with MS Office applications (Excel, Word, Power Point) Knowledge of Oracle E Business Suite is a plus
Good leadership skills and able to work with minimum supervision.
Good public relations and interpersonal skills.
Should be computer literate and have excellent communication skills with high level of written and verbal English.
Additional Information
Contacting customers to collect money based on ageing focused on selected accounts
Maintain customer contact notes and other relevant activity
Maintain accurate records for customer payment status
Customer account reconciliations
Review and send periodic Customer Statements
Action customer statements feedback together with AR team
Give feedback to AR team on bad debts and debt write-offs
Provide feedback to AR team on payments allocation
Close co-operation with AR team in any other customer related topic
Close co-operation with Credit Management teams on credit limits management
Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve issues
Work with O2C manager for process improvements initiatives
Escalate issues and disputes as appropriate
Any other duties and responsibilities assigned to by the Team Lead and or Finance Hub Manager from time to time.
Ensure compliance with SGS policies and procedures
Ensure that work carried meets the requirements of the Group Integrity and Confidentiality standards.
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