Job description
Responsibilities and Accountabilities:
To enhance the engagement level of Strategic Partner / Vendor to a Strategic level.
To enhance Employee satisfaction and professional development of the team Members to take on the process & technology challenges.
By regular reviews at central level and ensuring structured feedback mechanism from & to Strategic Partners.
Coach and mentor on a regular and structured basis; monitor and review progress. Encourage learning and knowledge sharing.
Drafting scope of work for managed services.
Partner selection.
Network & process transformation recommendations for enabling best in class performance.
UNOC technology / platform selection, multi-vendor compatibility, Node Management & Service Management layer development.
Competencies
Should have an understanding of Latest Telecom Technologies & Service Processes.
Should have lead Technical function of a similar scale.
Strong leadership & review management skills.
Handling managed service portfolios.
Strong Organisational & Motivational Skills
Inculcating innovation & facilitating change management.
Strong Inter Group Communication and Interpersonal skills.
Business & commercial acumen
Qualifications and Experience
University degree (Engineering or Computer Science)
Minimum 10 years’ experience in GSM / UMTS Network Operations & Maintenance / NOC Operations exposure to Managed Services model.
Minimum 10 years’ relevant experience in telecommunication/other relevant industry
Experience from simplification and innovation projects.
Experience in driving OPCOs towards simplification & standardization.
