WHAT YOU WILL DO
Responsible for making and serving quality hot and cold beverages and pastries to guests and students, receiving & managing payments for orders made and keeping the coffee shop area clean and well organized.
Coffee Roasting to replenish stocks according to the client’s demands.
Scope of the role:
F&B service guests
Coffee Roasting
Coffee Storage
Instructor on Barista Skills
Client billing
Your key Responsibilities:
Understand and meet customer needs and appropriately promote our products to enhance service delivery.
Prepare and serve Specialty Coffee beverages that meet the set quality brand standards to our clients while adhering to the Health, Safety and Sanitation guidelines.
Respond appropriately to customer specifications, preferences, concerns and complaints in a polite and efficient manner.
Observe Brand standards and procedures for operational flow of the coffee station.
Adhere to the standards for merchandising, stocking, rotating and storing products.
Perform all cleaning tasks in accordance with the cleaning standards.
Ensure proper usage and maintenance of all machinery & equipment and supplies provided at the coffee station.
Handle cash, facilitate m-pesa pay bill payments accurately while following appropriate money handling procedures.
Make orders for new stock and ensure proper inventory stocking at all times.
Be responsible for self-initiated or company sponsored learning and also train others in various aspects of Barista role.
Any other duties assigned by management.
THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE
Minimum requirements:
College Diploma preferred but Bachelor’s degree with a hospitality background is an added advantage
2 years’ experience as a Barista
working knowledge of coffee preparation and service
working knowledge of coffee equipment
knowledge of the food and beverage sequence of service
working knowledge of Micros and Navision
numeracy and cash-handling skills
Demonstrate continuing professional development
Sound knowledge and understanding of best practice locally and internationally in regards to Stores/Procurement
A deep understanding of, commitment to and involvement in hospitality Industry
Key Skills and Personal Attributes
Strong interpersonal and communication skills and the ability to work effectively with a wide range of clients in a diverse community.
Ability to gather data, compile information, and prepare reports.
Ability to communicate effectively, both orally and in writing.
Customer service orientation
Communication & interpersonal skills
Team member
High energy level
Time management
Organizational skills
Professionalism
High integrity levels
Apply via :
redcross.applytojob.com
