We are looking for a savvy Client Relations Officer who is willing to learn and grow to join our Client Experience and Communications Department.
Description
As a Client Relations Officer, your focus is to cultivate positive and fulfilling experiences for customers in their interactions with the company’s offerings, services and overall image through calls, chats, emails. The Client Relations Officer will assist in the following areas:
Communication
Responding to clients’ registrations
Updating and maintaining events in backlinking websites
Act as a client advocate within the organization, representing their interests and providing feedback to internal teams. Collaborate with cross-functional teams to ensure client needs are met and exceeded.
Monitor Client Feedback
Responding to phone and email inquiries
Implement established strategies to enhance and cultivate an exceptional customer experience
Address client complaints or issues in a timely and effective manner. Escalate complex or high-priority issues to the appropriate internal teams for resolution.
Act as a client advocate within the organization, representing their interests and providing feedback to internal teams. Collaborate with cross-functional teams to ensure client needs are met and exceeded.
Client Follow-Ups
Preparing training documents i.e., quotations, invoices and receipts
This includes following up with clients on their satisfaction with the company’s services to identify opportunities for upselling. Additionally, reminding clients on overdue payments, and working with the accounting department to ensure that all invoices are paid on time.
Conducting client follow-up and closing sales
Develop and implement retention strategies to ensure long-term client partnerships. Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives.
Conduct Research and Analyze Trends
Identifying trends and insights, and establishing new growth strategies
Evaluating opportunities / new target markets and conducting competitor analysis
By continuously monitoring and evaluating industry trends, customer behavior and technology advancements and using the obtained information to recommend best practices on how to improve the customer experience
Education
Bachelor’s degree in Communications, Public Relations, HR or any other Business related field.
More Details on Experience
Up to five (5) years’ relevant experience
More Details on Skills
Excellent customer service skills and strong interpersonal skills
Excellent written and oral communication abilities
Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills.
Willingness to adapt to changing business needs
Ability to identify and resolve issues proactively, applying critical thinking and analytical skills to find effective solutions.
A deep understanding of customer needs and a strong commitment to delivering exceptional customer service
Strong organizational and time management skills to prioritize workload, meet deadlines, and manage multiple client accounts simultaneously.
If interested and meet the requisite qualifications please send your application before 16th December 2023 to hr@devimpactinstitute.com and please include the job title in the subject line.
Apply via :
hr@devimpactinstitute.com
